Initial Disclosure Document (IDD)
We are required by the Financial Conduct Authority (FCA), who regulates the financial services industry, of which we are a part, to provide you with an Initial Disclosure Document (IDD) to enable you to decide, whether or not the products and services we offer are suitable for your needs. In addition we are required to advise you on how to make a complaint should you need to do so.
Westfield Leasing Limited whose registered office is 45 Main Road, Naphill, Bucks, HP14 4QD, is an independent vehicle finance broker, not a lender, authorised and regulated by the Financial Conduct Authority. Westfield Leasing is an Appointed Representative (FRN: 717880) of Leasing Options Limited (The Principal Firm with FRN: 660061), which can be verified by contacting the FCA on 0800 111 6768 or by viewing the Financial Services Register at https://register.fca.org.uk
You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure the provider is informed immediately.
Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.
What services do we provide?
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
Whose products do we use?
As a credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
Do we charge for our services?
We do not charge fees for our broker related services. We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.
Confidentiality and Data Protection
Throughout the process of obtaining finance for you and/or your partner vehicle agreement we will need to collect personal information from you and/or your partner and pass this information onto one or more third party lenders to enable them to make a credit decision. We will not disclose you and/or your partner’s personal information outside of this group of lenders. Those lenders whom sought you and/or your partner’s information in order to conduct an affordability and credit worthiness assessment will do through the Consent given by you and/or your partner.
In cases where you and/or your partner’s initial application may be refused by the most suited lender, further searches may be carried out with other lenders on our panel in order to find a lender that is willing to accept you and/or your partner’s application for finance. Those lenders, including Leasing Options Limited will not use you and/or your partner’s personal information in order to provide you and/or your partner with promotional or marketing material or offers, unless you and/or your partner have specifically consented by Opting-In. The lenders will obtain individual consent from you and/or your partner in order to market to you and/or your partner and provide you and/or your partner with offers. We are able to supply a comprehensive list of lenders by request.
Complaints Handling Procedure
It is the aim of Westfield Leasing Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers. This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint
Our aim is to provide a first class service and we are committed to treating our customers fairly, however if you wish to register a complaint please contact us: By Phone: 01494 569 392 By Email: firstname.lastname@example.org In Writing: FAO: Complaints Team, Westfield Leasing Limited, 45 Main Road, Naphill, Buckinghamshire, HP14 4QD.
What happens next?
You should expect an acknowledgement of your complaint within three working days of your complaint being submitted and a full written response within 28 days. If this is not possible we will keep you informed in writing of any update to your complaint and provide you with a further date of when you can expect to receive a final response from us.
As a business, we aim to resolve all complaints within 21 days from taking receipt of your complaint.
If you remain unsatisfied with a decision taken in respect of a complaint or appeal you may contact the BVRLA directly at www.bvrla.co.uk
Consumer credit customers should note that in some instances due to Data Protection, we may need to refer you directly to the finance provider, we will advise you of this if it applies to you.
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet. Financial Ombudsman Services (FOS) website: www.financial-ombudsman.org.uk.